Production Timeline & Delivery ⏰

Printing Duration ⏲

👕 Standard Orders
• 1–19 pcs → 3–5 working days
• 20+ pcs → 7–12 working days

 

⚡️ Express Orders (Extra Charges Apply)
• 1–19 pcs → 1–2 working days
• 20+ pcs → Depends on your target date, just let us know so we can arrange accordingly 💪

 

🕓 Cut-off Time:
Orders confirmed before 3:00PM will be counted as today’s order.

After 3PM will be processed on the next working day since our team needs time to sort artwork & sizes 🎨👚

If you’re rushing or have an event date, just tell us — we’ll try our best to make it happen! 🚀

Delivery Duration 🚛

📦 Malaysia Delivery Time

West Malaysia

  • SPX 🚚 — 1 to 3 working days

East Malaysia

  • PosLaju ✈️ — 4 to 6 working days

  • DHL Ecommerce ✈️ — 4 to 6 working days


🌍 Singapore Delivery Time

NinjaVan 🚚 — 4 to 6 working days
Teleport ✈️ — 1 to 2 working days


✅ Notes:

  • Delivery timeline starts after production is completed.

  • Actual delivery may vary depending on courier performance, weather, or festive seasons.

  • Tracking number will be provided once shipped via email or WhatsApp number given. 

Parcel Tracking 📦

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Self Collection 🙌

📦 Delivery Time:

*West Malaysia* → SPX 🚛 (1-3 days)
*East Malaysia* → PosLaju ✈️ (4-6 days)

———————————-

*Singapore* →
NinjaVan 🚛 (4-6 Working Days)
Teleport ✈️ (1-2 Working Days)

Rush Order / Express Printing Service ⚡

Yes, we provide Rush Order Service!

If you need your order urgently, you may opt for our express service with a 20% priority fee. Your order will be moved to the top of the production queue and completed within 1–2 working days.

Please note:

  • ⏱️ Production time only — this does not include shipping duration.

  • 🚚 If you need the item immediately after it’s ready, we highly recommend arranging your own Lalamove / Grab rider or self-collecting from our store.

  • 📦 Normal courier shipping is still subject to the courier’s delivery timeframe.

This service is subject to availability depending on our production load.

Product and Prints 👕

Do your shirts shrink after washing? 🤏

👕 100% Premium Cotton Tees

Our cotton tees may experience very minimal shrinkage (about 2–5%) after the first few washes, which is normal for natural cotton fabric.
To reduce shrinkage:

  • Wash in cold water

  • Avoid dryer heat

  • Avoid soaking for long periods

We use pre-shrunk cotton, so any shrinkage is small and not noticeable during wear.


🏃‍♂️ DryFit Material (100% Polyester)

DryFit material does not shrink.
Polyester fibres are stable and resistant to heat, so the shape and size remain consistent even after repeated washing.

✅ Zero shrinkage
✅ Best for sports, sweat, outdoor use


🌀 Hyblend Tee (Cotton + Polyester / Spandex )

Hyblend is a hybrid performance fabric, and it has excellent shrink resistance.
Because of the polyester + spandex layer, shrinkage is usually 0–2% only, almost unnoticeable.

✅ Very minimal shrinkage
✅ More stable compared to pure cotton
✅ Comfortable & cooling fabric perfect for Malaysia weather

Is your printing durable? 💪

Yes — our printing is made to be strong, vibrant, and long-lasting.

We use super high-grade DTF inks and premium film materials, so the print quality is noticeably better compared to many standard suppliers in the market.

With normal wear and proper care, most customers find that the print stays bright, flexible, and firmly bonded to the fabric for a long period of time.

While all printed garments will still depend on individual washing habits, you can generally expect:

✅ What you can expect with proper care:

  • Doesn’t crack easily

  • Colours stay solid and sharp

  • Strong adhesion thanks to premium inks & film

  • Soft, flexible texture that doesn’t stiffen

✅ Care Tips (for best lifespan):

  • Wash inside out

  • Use cold water

  • Avoid high-heat dryers

  • Don’t iron directly on the print

Overall, we invest in top-grade printing materials to ensure you get one of the best heatpress results available — but like all printed apparel, proper care will always make the biggest difference.

Are the colours accurate to my screen? 📺

We always aim to print your colours as accurately and vibrantly as possible using premium-grade inks and high-quality DTF printing technology. Our system is designed to produce strong, consistent colours on fabric.

However, a 100% identical colour match is not possible due to natural limitations in digital vs. physical printing.

✅ Why colours may differ slightly:

  • Every phone/laptop screen displays colour differently

  • Screen brightness and colour calibration vary by device

  • Fabric texture (cotton, dryfit, hyblend) absorbs colour differently

  • Digital RGB colours do not translate perfectly to CMYK printing

  • Printed fabric will always look slightly different from what you see on a backlit screen

✅ For the best possible accuracy:

Please send your artwork in CMYK colour format and high resolution (300dpi).
This gives us the most reliable colour information for printing.

 

✅ What we can assure:

  • We use premium inks for stronger colour vibrancy and durability

  • Our printing technology aims to match your artwork as closely as possible

  • Colours will be very close, but never 100% identical to screen display

Do you provide free sample? 🙇‍♂️

We do not provide free samples.

However, since we don’t have any minimum order (No MOQ), you can easily order just 1 piece to test the fabric, fit, and printing quality before placing a larger order. Many customers use this option to confirm everything is exactly how they want it.

✅ Why we don’t offer plain samples for trying and returning:

To protect the hygiene and experience of every customer, we have a strict policy to ensure all products delivered are 100% brand new.
This means we do not allow:

  • Plain tees to be taken as samples and returned

  • Any items to be tried, worn, or washed before sending back

This ensures that every customer receives a fresh, unused garment — never something that has been handled or tried on by others.

Do you print on self-brought shirt? 👕

At the moment, we do not print on self-brought shirts.

Our printing process is carefully calibrated and tested on the specific materials and brands that we offer. This allows us to ensure:

  • Consistent print quality

  • Proper colour absorption

  • Strong adhesion

  • Long-lasting durability

Because we have fully tested the T-shirts in our catalogue, we know exactly how they react to heat, pressure, and ink — which lets us deliver the best possible result.

✅ Why we don’t accept self-brought shirts:

  • Different fabrics and blends may react unpredictably to heatpress printing

  • We cannot guarantee the printing outcome on materials we have not tested

  • If any printing issue happens (such as peeling, scorching, colour change, or misprint),
    we are unable to replace or compensate since the item was not supplied by us

To maintain quality and fairness to all customers, we only print on shirts that we provide and have fully quality-checked.

Is the printing waterproof or crack-resistant? 💦

💧 Waterproof

Yes — our prints are fully waterproof.
They can be washed normally in the washing machine and even worn to wet events like concerts, outdoor activities, or rain exposure.

We use very high-grade premium DTF inks and film, which are designed to stay bonded to the fabric even when exposed to water.


💥 Crack-Resistant

Our printing is highly crack-resistant under normal daily use, and we have tested it thoroughly to ensure good flexibility and long-lasting performance.

However, we cannot give a 100% guarantee because crack resistance depends heavily on factors outside of printing quality, such as:

  • Washing habits (hot water vs cold water)

  • Dryer heat exposure

  • Strength of detergent used

  • Ironing directly on the print

  • Frequency of washing

  • Fabric stretching during wear

Even the best prints in the world will wear differently based on how they are cared for.


✅ In summary:

  • Waterproof: Yes

  • Crack-resistant: Generally very durable, but depends on personal care habits

How to care for my tshirt and printing? 💗

🧼 1. Washing Care

  • Turn the T-shirt inside out before washing — this protects the print from friction.

  • Use cold or room-temperature water. Heat can slowly weaken the adhesive on DTF prints.

  • Choose a gentle cycle if using a washing machine.

  • Use mild detergent — avoid bleach, strong softeners, and harsh chemicals.

  • Do not soak the T-shirt for long hours, especially cotton pieces.

  • Avoid washing together with heavy items (jeans, towels, zippers) to reduce abrasion on the print.


🔥 2. Drying Care

  • Air dry is always the best method.

  • If using a dryer, select low heat. High heat can cause shrinkage for cotton and stress on the print.

  • Do not wring the shirt aggressively.


👕 3. Ironing Care

  • Do not iron directly on top of the print.

  • If ironing is needed, turn the T-shirt inside out or place a cloth on top of the print.

  • Use low to medium heat settings only.


📦 4. Wearing & Storage Care

  • Avoid stretching the print area excessively when wearing.

  • Hang the T-shirt or fold gently — do not fold directly on the printed area for long periods.

  • Keep away from high heat or moisture in storage.


🌧 5. Using the T-shirts Outdoors / Wet Events

  • DTF printing is waterproof and can be worn in wet conditions.

  • After getting wet, let the shirt air dry naturally; avoid high heat drying.


Summary for Best Longevity

If you want your T-shirt and print to look good for the longest time:

  • Wash inside out, cold water

  • Air dry, avoid high heat

  • No ironing directly on print

  • Use gentle detergent

  • Avoid harsh soaking and friction

Following these steps will help the T-shirt maintain its shape and the print remain vibrant, flexible, and durable over time.

Designs & Artwork 🎨

What cannot be printed? ❌❌❌

Neon / Glowing / RGB Effect

Colours that appear neon, fluorescent, or glowing on screen cannot be printed in the same way.
DTF uses CMYK inks, so these colours will print as normal bright tones, without the glowing or RGB light effect.


Semi-Transparent / “Gassy” / Smoke Effects

Very light, semi-transparent, or misty effects may not appear the same on fabric.
DTF prints in solid colours, so transparent or smoky/“gas” visuals may look more solid or less subtle once printed.


Reflective / Glow-in-the-Dark Effects

DTF cannot print reflective, shiny, or glow-in-the-dark finishes.
These effects require special reflective film, vinyl, or glow materials, which are different from our printing method.

 

What file format do you need? 💾

For the best printing quality, we highly recommend sending your artwork in one of the following formats:

Best & Most Recommended

  • PNG (transparent background)ideal for logos and designs with clean edges

  • AI (Adobe Illustrator file)vector format, unlimited clarity

  • PSD (Photoshop file)keeps layers and high-quality details

These formats give us the sharpest output, clean transparency, and the most accurate colour handling.


About JPG / JPEG Files

We can accept JPG, but do take note:

  • JPG does not support transparency

  • Background cannot be removed

  • Quality may reduce if the image is low resolution or compressed

Please make sure the image is high-resolution and not pixelated to ensure a clean print.


If you are using Canva

Please share your Canva edit link with us.
This allows us to download the artwork in the proper format and highest resolution for printing.

  • ANYONE WITH THE LINK > CAN EDIT

Can you print photos, logos, texts, or drawings? 📝

Yes, we can! Our DTF printing supports a wide range of artwork, including:

  • Photos (family photos, pets, portraits, events)

  • Logos (business branding, club logos, team shirts)

  • Texts & Typography

  • Drawings / Illustrations / Cartoons

  • Full-colour artworks & gradients

As long as the artwork is clear and high-resolution, we can print it beautifully.

 

Are the colours accurate to my screen? 📺

We always aim to print your colours as accurately and vibrantly as possible using premium-grade inks and high-quality DTF printing technology. Our system is designed to produce strong, consistent colours on fabric.

However, a 100% identical colour match is not possible due to natural limitations in digital vs. physical printing.

✅ Why colours may differ slightly:

  • Every phone/laptop screen displays colour differently

  • Screen brightness and colour calibration vary by device

  • Fabric texture (cotton, dryfit, hyblend) absorbs colour differently

  • Digital RGB colours do not translate perfectly to CMYK printing

  • Printed fabric will always look slightly different from what you see on a backlit screen

✅ For the best possible accuracy:

Please send your artwork in CMYK colour format and high resolution (300dpi).
This gives us the most reliable colour information for printing.

 

✅ What we can assure:

  • We use premium inks for stronger colour vibrancy and durability

  • Our printing technology aims to match your artwork as closely as possible

  • Colours will be very close, but never 100% identical to screen display

Do you keep my artwork for future reorder? 📩

Yes, we do keep your artwork for a short period of time to make reorders easier.
However, if there is no reorder within a certain timeframe (3 months time), we will clear old artwork files to maintain storage quality and system cleanliness. Because of this, we always recommend that you keep a copy of your artwork file with you as well.

This ensures that even if the file is cleared on our side, you can easily resend it for future orders without any issues.

 

Canva User? 🎨

Nice ! For Canva User, once you guys have finished design in your file, all you need to do is share us your Edit Link ! 😍

 

Make sure the share link setting is set to :

👉 [ Anyone with the link ] – [ Can Edit ]

 

Order Process & Payment 💰

How do i place an order? 🙋‍♂️

1️⃣ Option 1: WhatsApp (For AI / PSD Files)

If your artwork is in AI or PSD format, you may send it to our WhatsApp live agent.
Our team will help check your file, confirm print sizing, placement, colour, and order details.

Please note:
This process may take slightly longer because we need to review and ensure your artwork is fully print-ready.


2️⃣ Option 2: Order Directly on Our Website (Fastest & Easiest)

If your artwork is already exported as a PNG with transparent background, you can order instantly through our website without waiting for manual checks.

Here’s the simple step-by-step:

✅ Step 1 — Prepare Your Artwork

Export your design as:
PNG (transparent background), high resolution, non-pixelated

✅ Step 2 — Click “Design Yourself”

You’ll enter our online customiser, where you can:

  • Upload your PNG artwork

  • Adjust placement (front, back, left chest, sleeve)

  • Resize your design

  • Add extra text if needed

  • Preview your T-shirt in real-time

✅ Step 3 — Add to Cart

Once you’re satisfied with the mockup, click Add to Cart.

 

What file format do you need? 💾

For the best printing quality, we highly recommend sending your artwork in one of the following formats:

Best & Most Recommended

  • PNG (transparent background)ideal for logos and designs with clean edges

  • AI (Adobe Illustrator file)vector format, unlimited clarity

  • PSD (Photoshop file)keeps layers and high-quality details

These formats give us the sharpest output, clean transparency, and the most accurate colour handling.


About JPG / JPEG Files

We can accept JPG, but do take note:

  • JPG does not support transparency

  • Background cannot be removed

  • Quality may reduce if the image is low resolution or compressed

Please make sure the image is high-resolution and not pixelated to ensure a clean print.


If you are using Canva

Please share your Canva edit link with us.
This allows us to download the artwork in the proper format and highest resolution for printing.

  • ANYONE WITH THE LINK > CAN EDIT

Can you print photos, logos, texts, or drawings? 📝

Yes, we can! Our DTF printing supports a wide range of artwork, including:

  • Photos (family photos, pets, portraits, events)

  • Logos (business branding, club logos, team shirts)

  • Texts & Typography

  • Drawings / Illustrations / Cartoons

  • Full-colour artworks & gradients

As long as the artwork is clear and high-resolution, we can print it beautifully.

 

Are the colours accurate to my screen? 📺

We always aim to print your colours as accurately and vibrantly as possible using premium-grade inks and high-quality DTF printing technology. Our system is designed to produce strong, consistent colours on fabric.

However, a 100% identical colour match is not possible due to natural limitations in digital vs. physical printing.

✅ Why colours may differ slightly:

  • Every phone/laptop screen displays colour differently

  • Screen brightness and colour calibration vary by device

  • Fabric texture (cotton, dryfit, hyblend) absorbs colour differently

  • Digital RGB colours do not translate perfectly to CMYK printing

  • Printed fabric will always look slightly different from what you see on a backlit screen

✅ For the best possible accuracy:

Please send your artwork in CMYK colour format and high resolution (300dpi).
This gives us the most reliable colour information for printing.

 

✅ What we can assure:

  • We use premium inks for stronger colour vibrancy and durability

  • Our printing technology aims to match your artwork as closely as possible

  • Colours will be very close, but never 100% identical to screen display

Do you keep my artwork for future reorder? 📩

Yes, we do keep your artwork for a short period of time to make reorders easier.
However, if there is no reorder within a certain timeframe (3 months time), we will clear old artwork files to maintain storage quality and system cleanliness. Because of this, we always recommend that you keep a copy of your artwork file with you as well.

This ensures that even if the file is cleared on our side, you can easily resend it for future orders without any issues.

 

Canva User? 🎨

Nice ! For Canva User, once you guys have finished design in your file, all you need to do is share us your Edit Link ! 😍

 

Make sure the share link setting is set to :

👉 [ Anyone with the link ] – [ Can Edit ]